Be appointment ready
Before your appointment
Our service includes a lash bath before each set; however, it is not meant to remove make-up residue, but rather to prep the lashes for optimal application. Makeup, (especially) mascara and unkept lashes require a deeper cleaning. If your lashes have makeup residue on them, the lash is actually being applied to the residue rather than directly to the lash. As you can imagine, this can cause serious retention issues.
Arrive with clean lashes
Clean lashes are an essential part of a successful lashing outcome...
Do not wear eye makeup (especially mascara) to your lash appointment. Please throughly remove all makeup from around the eye area, including foundation etc.. Removing makeup from the lash line can be very time-consuming and residual makeup will prevent proper application of the extensions.
I know I don't need to tell you this, because you would never... But please don't show up with strip lash glue on your lashes.
Do not wear face creams or sunblock around the eye area. The oil found in many moisturizers prevents eyelash adhesive from bonding.
There's something about caffeine and trying to lie still that just doesn't seem to work.
It's next to impossible to lash someone whose
eyelids are jittering and jumping. You get the picture.
Please, no caffeine the day of your lash appointment.
That's it, that's all.
Do not curl your lashes before your appointment. Extensions will not adhere to crimped eyelashes.
I do not perform refill services on work that was not done at The Lash Insider – NO EXCEPTIONS. If you currently have lash extensions on, it is required to book a removal service with your new set on your first visit. This is to avoid the risk of mixing different adhesives and different materials with extensions applied at other salons.