But first,
TIPS FOR CHOOSING A LASH STYLE & BOOKING POLICIES
CHOOSING A LASH STYLE
Deciding between whether to get Classics, Hybrids, Volumes or Mega Volumes is more about how full you would like your lash extensions to be. Things like whether you want your lashes short or long, wispy, cat or doll eye, etc, are styling considerations that can be applied to any of the lash sets listed on our service menu. [Read More]
It's important to note that lash sets will vary from client-to-client based on your natural lash foundation, eye shape, and other considerations. These are things we will discuss with you before we begin your lash service.
BOOKING POLICIES
At TLI, booking policies are in place to help us run our operations as smoothly as possible and provide you, our valued customers, with the best possible experience. These policies are designed to optimize our time and resources, allowing us to deliver high-quality services to each and every client.
* PLEASE READ CAREFULLY BEFORE BOOKING AN APPOINTMENT *
Booking Fee
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A non-refundable booking fee is required to book a Full Set or Fill appointment. The booking fee will be deducted from the cost of your service once the service is performed.
Confirmation Notifications
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You will receive appointment details immediately upon booking your appointment, a confirmation request 72 hours prior to your appointment and a reminder 24 hours prior to your appointment. If for some reason you do not receive notifications, please contact us at 720-951-7082 and we will make sure you get the information you need for your appointment.
How to Manage Your Appointments... Please set up an account in Vagaro (download app or visit www.vagaro.com), where you will be able to schedule, as well as reschedule appointments.
Grace Period
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Everyone receives a 10 minute grace period. After that, your appointment is automatically canceled, your booking fee is forfeited and you will need to reschedule.
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Please be aware that additional time will not be added to your appointment. If you are late, you will lose 10 minutes of your lashing time.
Cancellations and Rescheduling
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Please notify us at least 24 hours in advance if you are unable to make your appointment.
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If you notify us that you need to reschedule 24 hours prior to your service you can apply your booking fee toward a new appointment.
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No-call no-shows will not be allowed to schedule appointments at The Lash Insider...Ever...
•NO GUESTs Please•
Clean Lashes
Your lash extensions will not last if they are glued to make-up or other build-up rather than your clean natural lashes. Therefore, please arrive with clean lashes. We do lash baths before every session, but they are not intended to remove make-up.
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There will be a $10 fee charged for lashes that need to be cleansed of make-up and other debris before the lash application.
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It is at our discretion to reschedule your appoint if time does not permit a thorough cleaning of your lashes, and a new deposit will be required.
FILLS
We take pride in our work and it means a lot to us that each of you to leave with a beautiful and complete set of lashes. The amount of time we have available to apply your lashes plays a major role. If you are scheduled for a fill, and you arrive with less than 40% of your lash extensions, there simply isn't enough time during a fill session to restore your lashes to their former glory.
Please book your fills in relationship to the date of your last lash service. Do not wait until you need a fill to book a fill. Keep in mind, appointments book up quickly, so the best way to ensure your fill appointments is to book them in advance.
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2-3 week fills can only be booked up to 21 days after your most recent lash appointment. If you are booking a fill that will occur 22 days past your last appointment, it is not eligible to be booked as a fill and will need to be booked as a full set.
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You MUST HAVE 40% of your lashes remaining when you arrive for your fill (even if it's within the 2-3 week fill period). If you do not have at least 40% of you lashes, you will be required to get a full set and potentially reschedule if the time needed to complete a full set is not available.
<<Click here for aftercare information>>
FOREIGN FILLS
We do not perform refill services on work that was not done at The Lash Insider... NO EXCEPTIONS
If you currently have lash extensions on, it is required you book a removal service with your new set on your first visit. This is to avoid the risk of mixing different adhesives and different materials with extensions applied at other salons.